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xTuple Web Portal Links its Customers and their Business Partners

Wednesday, June 2, 2010

xTuple Web Portal Links its Customers and their Business Partners

xTuple, provider of commercial open source business management software for growing companies, today announced the general availability of its xTuple Web Portal. This powerful new tool enables xTuple users to utilize their website to work directly with customers, suppliers, or other business partners. The Web Portal is based on a seamless integration of xTuple’s open source ERP software with Drupal, an open source website management platform.

The xTuple Web Portal, previewed at DrupalCon in April, can be hosted on-premise or through an xTuple Partner. It enables companies to:

  • Improve customer service
  • Establish an internal helpdesk
  • Build deeper relationships with partners or suppliers
  • Engage end-users of the company’s products

Once a conversation is initiated in the xTuple Web Portal, an Incident is automatically created in the xTuple CRM module where users can categorize, prioritize and assign the Incident to a staff member or team. In addition, users can create Opportunities, ToDo's or even full Projects from that initial Incident.

As the Incident is worked on internally, the company’s website is updated with status reports and notes to ensure all parties are kept in the loop. In addition, the person who filed the Incident can receive status updates via email.

“We use the Web Portal internally at xTuple for customer and partner support and it has greatly streamlined our communication efforts. We are committed to providing the tools necessary for companies to gain control over their operations and power their growth,” said Ned Lilly, xTuple CEO.

This powerful new tool runs on all three editions of the xTuple software: xTuple PostBooks® is the open source offering, which is free and suitable for small businesses. It includes full financials; robust CRM; sales and purchasing; financial and ad-hoc reporting; and lightweight inventory, manufacturing and distribution.; xTuple Standard is a mid-range commercial offering, which adds advanced inventory control, warehousing, and other features to the core package. xTuple Manufacturing is the most advanced commercial offering, which is ideal for manufacturing companies in both discrete and batch process production; make to order, make to stock, or mixed-mode; even job shops and engineer-to-order.

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About xTuple, the world’s #1 open source ERP

Award-winning xTuple, makers of the world’s leading suite of open source accounting, Corporate Relationship Management (CRM) and Enterprise Resource Planning (ERP), is supply chain management software for growing businesses to control their operations and profitability. xTuple integrates all critical functional areas in one modular system: sales, financials and operations — including customer and supplier management, inventory control, manufacturing and distribution — the powerful tools to Grow Your World®.

As a commercial open source company, xTuple works with a global community of tens of thousands of professional users. xTuple gives customers the ability to tailor solutions with multi-platform support for Windows, Mac, Linux and mobile as well as flexible licensing and pricing options. Connect with the company at www.xTuple.com, and join the innovation conversation with the open source community at www.xTuple.org.