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What's a knugget?

Friday, May 1, 2009

A knugget is a knowledge nugget. A small piece of useful information designed to help somebody out. We see them every day on our website. When somebody takes the time to answer a newbie's question in the forum, that's a knugget. Or when a power user posts an alternate workaround to a bug that already has a perfectly good workaround, that's a knugget. Or when a partner discovers a new method for loading opening balances--and writes about it in our Admin and Setup docs--that's another knugget.

Knuggets are like gold in an open source community. When you find the one you're looking for, you're set! Hopefully the improved search features of our new website are making it easier for you to find the knuggets you're looking for. And if by any chance you're interested in contributing content (we'd welcome more content contributors!), please let us know and we'll plug you in.

Pierce Tyler

Vice President Knowledge Management
Pierce is a founding member of xTuple and, since 2001, has been responsible for the day-to-day technical support of xTuple's global community of customers and implementation partners. In addition to his support role, Pierce also manages product documentation and launched xTupleU. He was previously a manager for knowledge management at Great Bridge, a commercial open source company serving the PostgreSQL community. For many years he taught digital literacy and college English at Old Dominion University and the University of Maryland. He also worked as a beat reporter for various newspapers. He holds a B.A. from Wesleyan University and an M.F.A. in English from the University of Maryland, College Park.