To better serve our users, people who register on our websites are required to provide certain contact information. You may be asked to give personally identifiable information: your company name, name, address, phone number, and email address. For the purpose of billing commercial users or making purchases in our online store, you may be asked to provide financial information: billing name, address and credit card number. In addition, you may be asked to provide your company name, account password and number of users in the organization and who will be using our services. When you express interest in additional information, personalized demonstrations, or after you become a user, we may ask for additional information, such as title, additional company information, such as annual revenues, number of employees or industry. You may opt-out of providing additional information by not entering it when asked, if the field is not required. While logged into your account, xTuple users have the ability to provide us with third party personal information, such as name, email address, phone number, street address and password.
Communication from xTuple
xTuple does not distribute or share any Customer personal information, unless we have your consent to share the information, except as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process. xTuple uses the information collected to set up services for individuals and their organizations. We may also use the information to contact Customers and Prospects to further discuss their interest in our company, the products and services ("Products") we provide, ways we can improve, and to send information such as announcements of promotions and events regarding xTuple or our Partners. We may also send a Customer e-newsletter and/or updates about our Products or the company. You may opt-out of receiving these communications by following the unsubscribe instructions at the bottom of each communication, or at any time by contacting us. See below.
Correcting, Deleting and Updating Your Information
If your personally identifiable information changes, or if you no longer desire our Products, or wish to discontinue communication, you may correct, update, or delete your information by contacting us. See below. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to serve you. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. All financial and billing information that we collect through an xTuple website is used solely to provide and bill for xTuple Products. xTuple does not use this billing information for marketing or promotional purposes, except as we explicitly stated above. We do not disclose the information provided to any third party.
xTuple has integration and referral relationships with third-party value-added reseller companies and individuals (“Partners”). These relationships extend the functionality of xTuple Products by allowing xTuple to exchange customer data with Partners and to establish linked business processes between the two. Customers who pay xTuple for use of the Products and use Partners are considered customers of both xTuple and the Partner. xTuple and Partners may share customer contact, account, financial and billing information, and business data with respect to their integrated business relationship with the customer. The sharing of this information allows xTuple and the assigned Partner to establish the identity of the shared customer and determine referral fees owed. This sharing also allows the Partner to provide consolidated billing services to the shared customer and allows for the enhanced functionality of the integrated service. Shared contact, account, financial and billing information, and business data is governed by xTuple license agreements.
xTuple uses third-party intermediaries to manage credit card processing and are solely links in the distribution chain. They are not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.
Other third parties, such as content providers, may provide information on an xTuple website, but they are not permitted to collect any information, nor does xTuple share any personally identifiable user information with these parties.
xTuple customers use xTuple Products to host data and information. xTuple will not review, share, distribute, print, or reference any such data except as provided in xTuple license agreements, or as may be required by law. We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Users of xTuple Products are responsible for maintaining the confidentiality and security of their user registration and passwords.
Tracking Technologies, Cookies and Other Browser Information
Technologies such as cookies, beacons, tags and scripts are used by xTuple. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base.
Our site automatically captures IP addresses, used to help diagnose problems with our server, to administer our website, and to help ensure the security of your interaction with the website. Your IP address is used to help identify you and your shopping cart.
Third Party Sites
Under confidentiality agreements, xTuple may match user information with third-party data. Also, xTuple discloses aggregated user statistics in order to describe our Products to current and prospective partners, advertisers and other third parties. Our websites and online applications contain links to other websites. xTuple is not responsible for the privacy practices or the content of these other websites. Customers and visitors must check the statement of these others websites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is your responsibility to keep such information private and confidential. If you have questions about the data collection practices of linked sites, please contact those companies directly.
xTuple offers you a means to choose how we may use the information you provide. If, at any time after registering for information or ordering our Products, you change your mind about receiving certain email communications from us or about sharing personal information with third parties, send us a request to opt-out from receiving promotional emails or from having your personal information shared with third parties. See below for contact information.
We post customer testimonials/comments/reviews on our website which may contain personally identifiable information. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, see below for contact information.
Surveys, Trade Shows and Contests
Our online surveys may ask you for contact information and demographic information. We may use data from our surveys to contact you or to allow appropriate Partners to contact you. We may also use demographic information to tailor your experience at our websites by displaying content we think you'll like. We occasionally administer contests on our site and at trade shows where we ask you for contact information, unique identifiers, and demographic information. We may use data from these contests and trade shows to contact you or to allow appropriate Partners to contact you.
Our websites may make chat rooms, forums, message boards and/or news groups available to our users. Please be advised that any information disclosed in these areas becomes public information and exercise caution when deciding to disclose your personal information.
Online Ordering Information
xTuple MarketPlace Terms and Conditions
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Orders may be submitted directly to xTuple via the online MarketPlace. Purchase Orders may be submitted by email or fax. See below.
Payments may be made via credit card, bank transfer or check, and we will agree upon the most convenient payment method with the customer during order execution. All purchase prices are shown in U.S. dollars, no tax included.
Taxes and Deductions
Product prices do not include any national, state or local sales, use, value added, or other taxes. Customer shall pay any such taxes, if applicable. Customer bears sole responsibility for any withholding tax liabilities, and no deductions shall be made by Customer from the amount payable under any xTuple invoice. Purchases from European Union ("EU") countries may be subject to the EU value added tax. Customers from the EU are responsible for providing a valid VAT ID, if any.
xTuple ships no physical Products. Any details necessary to enable Customer to download and/or use the purchased Product (including license keys or access details where applicable) will be delivered by xTuple to Customer via email to an email address provided by Customer. Customer is responsible for providing xTuple with a valid email address for delivery purposes. No shipping costs are charged by xTuple for email delivery. xTuple will use its best efforts to deliver Product purchased by Customer within two (2) business days of the order acceptance. xTuple shall not be liable for any failure to deliver Product within this timeframe.
xTuple takes your financial security very seriously. The MarketPlace shopping cart is hosted on a secure Internet server with an SSL certificate from Thawte (www.thawte.com). During your transaction, all personal information is encrypted, including credit card number, name and address, so it cannot be accessed over the Internet. We do not store credit card numbers or card security codes after the transaction is completed.
Unless otherwise indicated, xTuple does not provide support for third-party products. For xTuple-licensed offerings, such as Extension Packages, consult the individual product listing for support options. xTuple does not provide regular helpdesk support on Packages loaded into an existing implementation of the free xTuple PostBooks® Edition. Bundles of premium support hours, i.e., implementation consulting and troubleshooting, are available for purchase. Please contact xTuple sales for more information.
End of Life Policy
xTuple provides commercial support for the past eight minor releases of the Software. Please contact xTuple support if you are running an unsupported release. Read more on xTuple Supported Versions.
Unless otherwise indicated, all products on the xTuple MarketPlace are sold “as is” with no guarantees or warranty expressed or implied, and all sales are final.
Contact us if you have questions, concerns or suggestions related to our Privacy Statement or our privacy practices, or you wish to correct, delete or update your information.
119 West York Street
Norfolk, VA 23510 (USA)
+1-757-461-3022 extension 124
sales (at) xTuple.com
Contact xTuple Sales
Update effective July 4, 2015