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Onboarding and Software Implementation Engineer
Job Summary

At xTuple, we develop software solutions to help growing manufacturers with inventory management, processing sales and work orders, and streamlining their accounting processes — all in one system. We’re serious about the success of our customers and have aligned our teams to ensure users have a first-class experience that positions them for growth.

Employment type — Full-time (not Contractual)
Position Location — U.S. Headquarters

Who We Need

The xTuple Customer Success team needs a solutions-driven Onboarding Engineer (OE) to deliver expert guidance and input during the presales process and when leading the onboarding and software implementation of new customers. We need someone who understands our mission of ensuring the ongoing success of our customers through a coherent and smooth onboarding process as well as ongoing, high-quality training and support.

Position Overview

The Onboarding Engineer at xTuple partners with the Sales lead as a technical resource during the presale stages of Discovery and Demo. The OE helps convey how the xTuple application addresses prospect pain points and needs by distilling complex technical concepts and assisting the Sales lead with tailoring the demo experience. Post-sale, the OE facilitates a smooth transition for new customers, ensuring a successful onboarding and software implementation within a 90-day window. Post-onboarding, the OE continues to be a resource to the customer as needed.

Responsibilities

  • During discovery calls and demos, collaborate with Sales on identifying and gathering information about prospect needs, requirements, pain points, and motivations for buying
  • Use presales/pre-onboarding surveys and questionnaires to ask relevant questions in preparation for customer onboarding
  • Ensure careful planning of product demonstrations, tailoring demos and presentations to the specific needs and pain points of the prospect
  • Be a solutions leader and active participant during product demonstrations, partnering with and supporting the sales lead
  • Collaborate with sales on identifying onboarding level of effort based on customer’s requirements, ERP experience, internal dedicated resources, and data migration needs
  • Respond to prospect’s technical and onboarding questions during presales process
  • During onboarding, work with new customers on defining/understanding their business processes and terminology
  • Educate new customers, admin and end users, on all modules of the xTuple application
  • Collaborate with xTuple team and work directly with customer to lead the successful execution of a 90-day ERP onboarding
  • Lead customer onboarding and software implementation remotely using web conferencing tools
  • Learn xTuple application at deep level to understand and communicate how xTuple is used to run complex, integrated business operations; become an expert in the features and benefits of xTuple
  • Advocate for customers by providing customer feedback to the marketing, sales, and product development teams
  • Work independently as well as collaboratively with internal xTuple teams across the organization

Qualifications

  • Proficiency in driving solutions-based conversations with prospects and customers
  • Experience selling and/or implementing complex, enterprise-level technology solutions, preferably as relates to ERP and inventory management for manufacturers
  • Incredible communication skills, written and verbal; ability to make complex technical concepts accessible to non-technical audiences
  • Enthusiastic, positive, and energetic attitude when collaborating with internal teams, prospects, and customers
  • Ability to present as a solutions expert who can guide customers through detailed discussions of how their business processes translate to the xTuple environment
  • Highly technical with aptitude for learning and configuring complex software
  • Ability to travel as needed

Education & Experience

  • Bachelor’s degree, preferably in business, finance, accounting, computer science or other related field
  • 5+ years implementing ERP or related business operations software
  • QuickBooks or other accounting software experience
  • General manufacturing knowledge and experience preferred
  • Understanding of relational databases, PostgreSQL scripting and query development, Javascript, and Qt preferred

Perks of Working at xTuple

  • Multiple health and dental plan choices with option for low cost, high-deductible plan with HSA available
  • Access to 401(k) plan for employee retirement management
  • Stock options and quarterly profit sharing
  • Company paid holidays, PTO, and sick leave
  • Located in "Innovation Corridor" of downtown Norfolk, Virginia — financial, cultural and entertainment center of Hampton Roads region; authentic, urban, waterfront community

Submit Your Resume

Applications from talented people are always welcome. Send your resume in confidence.

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Contact
xTuple
A CAI Software Companycapterra-featured-top2-mrp-xTuple
24 Albion Rd, Suite 230 
Lincoln, RI 02865
+1-757-461-3022

About
"xTuple" (verb) — to grow; to increase exponentially. Our mission is to help manufacturing and inventory-centric companies use management software and best practices to grow their business profitably.


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