xTuple Helps faytech, ltd. Improve Operational Efficiencies

With the company’s rapid increase in business, faytech, ltd., needed integrated workflow improvements across multiple departments to ensure product quality and customer satisfaction.

faytech needed to find a reliable enterprise resource planning (ERP) software to achieve this goal; yet, their new solution needed to be usable by employees across multiple continents.

Arne Weber, faytech factory manager in Shenzhen, decided on xTuple ERP Standard Edition after extensive market research.

“Around 20 faytech employees work every day with xTuple ERP, installed on a local PostgreSQL database, managing the complete factory via xTuple. faytech is ISO 9001:2008 certified, and all company processes are integrated and followed in xTuple.”

“xTuple ERP is used for faytech's sourcing, warehouse management, article management, production, capital management, as well as for writing invoices to faytech's customers,” said Weber

With the help of xTuple ERP, all production since 2010 is easily reviewed and may be traced back to each individual supplier and processed component. With the help of the specially designed online Return Merchandise Authorization (RMA) tool, all of which is recorded in Europe, and xTuple's ERP management software, all operations are constantly analyzed, and quality is steadily improved. Because of this complete quality control chain — from inspection of incoming material through production to after-sales analysis — faytech can make reliable statements regarding product quality. The xTuple language translation tool was also invaluable, because the majority of users in China only speak and write in Chinese.