Support and Consulting

Commercial License

All Editions available as Perpetual or Annual, as a concurrent user-based fee

1. PostBooks^®
2. Distribution
3. Manufacturing
4. Enterprise

Community Support via Forums, plus access to xTuple online Issue Tracker for incident submissions and bug tracking
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Software Maintenance

Entitles Licensee to receive all updates and enhancements (provided electronically) to the Software released by xTuple
Included in Annual License; paid anually with Perpetual License

Does not include installation of upgrades, add XTN Basic or Premium for xTuple to install upgrades on your server
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Software Support

Customers who purchase Helpdesk support for any commercial edition of xTuple receive two (2) named users who are authorized to contact the xTuple support team on behalf of your company via telephone or xTuple's Issue Tracker, the online support ticketing system. Support for xTuple Web Portal sold separately.
Support fee based on user count

Services supported after go-live:

1. Regular Bug Fixes
2. How do I...? Questions
3. Analyze Support Incidents
4. Fast-track bug fixes
5. Repair bug-related data problems

† PostBooks® — Companies who purchase a commercial PostBooks® license, without the additional helpdesk support, are entitled to a single (1) named contact and online ticket support only.

† † Cloud Hosting — Companies who purchase cloud hosting, without the additional helpdesk support, are entitled to a single (1) named contact and online ticket support only.

Pricing of Software Support

ERP Support

• Base price — 10% of Perpetual license
• Minimum — $1,500 per year
• Includes Helpdesk after go-live
• Training Credits included

xTupleCommerce Support

• No charge if your existing ERP support contract is greater than $3,225 per year
• Base price (without ERP support) — $3,000 per year
• Includes Helpdesk after go-live
• Training Credits included

Business Continuity

Remote Backup

1. Every day, xTuple electronically transfers a backup of your database to a safe and secure off-site storage server
2. Request a copy of these backups at any time

Disaster Recovery

1. Within 24 hours of a disaster, if needed, xTuple will restore your latest backup to a cloud server
2. xTuple provides up to 30 days of free access to your database, from wherever you are

Annual (best value) or monthly

Take advantage of off-site cloud storage to prevent catastrophic business interruptions
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XTN Remote Upgrade Service

Basic

1. Includes all upgrades applied via pilot-testing
2. Troubleshooting — five (5) hours per year

Premium

1. Includes all upgrades applied via pilot-testing
2. Troubleshooting — ten (10) hours per year

Annual (best value) or monthly

Includes chores connected with maintaining your xTuple database — from managed installation of software upgrades to advanced database tuning resulting from user-created data problems, plus tweaks to custom reports and scripts associated with moving from version to another
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Professional Services

Implementation

For customers installing ERP for the first time or converting an existing ERP system to xTuple, includes

1. Convert legacy data
2. Setup/Stage company data
3. Run and test pilot systems
4. Train users on-site
5. PostgreSQL database setup and support

Expert Consulting

Designed for complex tasks such as database tuning, application integration, and audits and analysis of existing ERP systems

1. PostgreSQL database setup and support
2. Audit existing ERP systems
3. Integrate xTuple packages
4. Integrate third-party applications
5. Modify or Add Custom Screens
6. Custom business processes

Available in Hourly, Daily, Weekly packages
More Info on Professional Services

Pricing of Implementation and Professional Services

• Implementation Services — $275/hour
• Custom Development — $300/hour
• Expert Consulting — $325/hour
• Discounted prepaid bundles plus service contracts are available — please contact us for more details